The easiest way is through our Book Now tab on the website.

If you’re unsure what service to choose, you can text us on 0407 649 525 and we’ll guide you.

We don’t recommend booking through Facebook or Instagram messages, as mistakes happen more easily and we can’t always check socials daily. Please use text or email for the quickest response.

You’re welcome to call us between 9am–5pm Tuesday to Saturday. Because we give our full attention to clients in the chair, we may not answer right away — but if you leave a voicemail or send a text/email, we’ll get back to you during business hours.

Our salon is closed Sundays and Mondays. During this time we don’t respond to messages so that our team can enjoy family time.

We recommend rebooking before you leave the salon or at least one month in advance if you have a specific date in mind. Our appointments fill quickly, and this helps you avoid missing out.

If your preferred time is booked, we can place you on our cancellation list — last-minute changes do happen, and we’ll contact you if a spot opens up.

At Ardor Organics, your safety always comes first. Our colours are formulated to be low-tox, and depending on the shade, may be ammonia- or PPD-free. Even so, allergic reactions — while rare — can still occur. For this reason, we highly recommend all colour clients have a complimentary patch test at least 48 hours before their appointment.

Why it matters

A patch test ensures your comfort and safety. It’s especially important if:

• You’re a new colour client
  
• You have sensitive skin or a history of allergies
  
• It’s been 6+ months since your last colour with us
  
• You’ve had recent medical changes (pregnancy, illness, medication, etc.)
  

How it works

• You can pop into the salon 48 hours before your colour appointment.
  

The test is quick, free, and your responsibility to complete.

Step-by-step patch test

1. Dab a small amount of colour on the inside of your arm, near the elbow crease.
   
2. Cover with a band-aid (or alternative if you’re allergic).
   
3. Leave for 2 hours, then wash with warm, soapy water.
   
4. If you feel any stinging, burning, or irritation, wash it off immediately.
   

What to look for

• Most allergic reactions will blister within a few hours.
  
• If you notice burning, itching, or irritation at any stage, let us know straight away so we can advise next steps.
  

We know life happens, and sometimes plans change. If you can’t make your appointment, please let us know as soon as possible by calling or texting 0407 649 525.

To keep things fair for both our clients and our team, we ask for at least 48 hours’ notice for cancellations or reschedules.

💡 Tip: For Tuesday or Wednesday bookings, notice must be given by 3pm Saturday (as we are closed Sundays & Mondays). Messages sent during our closure won’t be seen until Tuesday, which may result in late cancellation fees.

We get it—traffic happens! If you’re running late, please let us know ASAP. We’ll always do our best to accommodate you, but in some cases your service may need to be shortened or adjusted so the day runs smoothly for everyone.

We recommend allowing extra travel time to ensure you get the full experience you deserve.

To secure your appointment, a non-refundable booking fee of 30% is required 48 hours prior to your scheduled service. As a small service-based business, last-minute changes impact us significantly. Unfilled spots due to late changes result in financial losses and still require us to compensate our team.

When booking online, you will be prompted to pay the fee to complete the reservation. For phone bookings, a team member will take the payment over the phone. We will not hold an appointment for more than 12 hours without receiving the booking fee.

If you cancel or reschedule within 48 hours of your appointment, the booking fee will be forfeited. Cancellations or rescheduling must be done via phone call or message at 0407 649 525.

Please note that the 48-hour notice applies to our business days, which are Tuesday through Saturday. Therefore, to cancel or reschedule an appointment for Tuesday or Wednesday, you must do so by 3 PM on Saturday. Messages received after this time will not be seen until Tuesday morning, classifying them as last-minute changes.

Yes! We’ve set up automatic reminders through our booking system, Phorest (which we invest in at a large monthly cost because it helps keep everything running smoothly for you and us).

Here’s what you can expect:

• 
  Booking confirmation when you first make your appointment
  
• 
  A reminder one week prior
  
• 
  A reminder 48 hours before your booking
  

We can also see in our system when these reminders have been successfully sent and received.

While we do everything we can to help you keep track, it’s important to remember that your appointment is ultimately your responsibility. These reminders are an added courtesy to help avoid no-shows and make sure you don’t miss your time with us.

If you think you may need to adjust your service, please let us know as early as possible. Advance notice helps us accommodate your needs and keep the day running smoothly for all of our guests.

Please keep in mind that last-minute changes on the day of your booking — such as shortening or reducing your service — may still incur the full service fee. This is because your stylist’s time has been specifically reserved for you, and as a small business, late changes affect both our schedule and our team’s income.

We genuinely appreciate your understanding and open communication. Together, we can ensure the best experience for you and every member of our Ardor community.

We know how special it feels to share your salon time with loved ones, but at Ardor Organics our space is designed to be a calm, intimate retreat just for you.

Because we work with hot tools, sharp scissors, and professional products, the salon floor can be a hazardous space for children. For everyone’s safety (and your peace of mind), we kindly ask that little ones are left at home.

We completely understand that breastfeeding babies are sometimes part of the journey, and we’re always supportive of mums tending to their little ones. However, as babies grow older, appointments can be impacted by frequent stop–starts, which may cause your service to run overtime and affect the clients booked after you. For this reason, we ask you to consider your service time carefully when bringing your baby along.

Seating in our salon is also limited and reserved for clients receiving services. While we sometimes have friends book in at the same time so they can enjoy being pampered together, we aren’t able to accommodate extra guests just sitting in.

This allows us to maintain a relaxing, sanctuary-like environment for every client—including you.

Research into colouring hair whilst pregnant is very limited, but most of it shows us that it is safe to colour during pregnancy. Some studies have found that very high doses of the chemicals found in hair colours may cause harm. However, the doses studied are massive compared to the very low volume a women colouring her hair is exposed to. The simple answer is yes, but we do recommend extra care as follows:

We recommend to read our blog here to find out more in depth info

100% yes! ✨

We achieve stunning blonde results using our carefully chosen low-tox colour system.

If you’re booked for a lightening service (such as foils), we kindly ask that you arrive with freshly washed hair within 24 hours. This ensures there’s no excess product, oil, or buildup that the lightener has to work through — giving you the cleanest, brightest result possible.

At Ardor, we don’t use “plex systems” as a band-aid. Instead, we focus on true hair integrity from the inside out. This means we’ll guide you toward the best at-home care to keep your blonde strong, healthy, and radiant between visits.

Because when it comes to blonde, we believe less is more — gentle, mindful lightening plus the right home routine gives you luminous hair without compromising its health.

At Ardor Organics, we believe the finish is just as important as the cut itself. That’s why all of our cutting services include a professional blow-dry. Walking out with wet hair may seem convenient if you’re heading straight home, but it doesn’t allow us to complete your service properly — and it can actually compromise your results.

Here’s why a blow-dry matters:

• Precision Cutting – Hair stretches when wet. Drying allows us to refine your cut, soften layers, and check balance, so your haircut lasts longer.
• Perfect Results – Blow-drying reveals the true shape and texture of your hair, ensuring there are no uneven areas.
• Colour Confidence – If you’ve invested in colour, drying lets us see the finished tone, capture the result, and make refinements before you leave.
• Scalp Health – Leaving your scalp damp for long periods can create an environment for yeast growth and irritation. Blow-drying supports a healthier scalp.
• Lasting Glamour – With a little care at home, your salon blow-dry can last for days, helping you enjoy your fresh look beyond the appointment.

By including a blow-dry, we protect your investment, maintain the integrity of your style, and make sure you leave feeling polished, confident, and completely cared for.

We understand some clients may prefer to skip the blow-dry. Please note, however, that choosing to leave with wet hair means we cannot guarantee the finish of your cut or colour, and any complimentary adjustments may not apply. This policy helps us ensure fairness and maintain the quality of your results.

Your happiness is our priority, and we do everything we can to ensure you leave feeling confident and cared for. That starts with a thorough consultation — we’ll talk through your goals, risks, and limitations, provide a personalised quote, and encourage you to bring inspiration pictures so we’re all on the same page.

If something doesn’t feel right after your appointment, please let us know within 7 days. We’ll invite you back for a complimentary adjustment if needed, provided the professional aftercare we’ve recommended has been followed.

Things to Keep in Mind

• Aftercare Matters – Please avoid washing or wetting your hair for at least 48 hours to allow colour to settle. Washing too soon may alter results, and we cannot take responsibility if this occurs.
• Colour Journeys – Big changes (like colour correction or going blonde) may take more than one appointment. In-between stages may not reflect your final goal, but every step is designed with your hair’s integrity in mind.
• Change of Mind – A change of mind is not considered a redo and will incur standard charges.
• Blow-Dry Policy – Blow-drying is not included in a redo and will be charged separately.
• Right to Refuse – We reserve the right to decline a redo in some cases, and no refunds will be given.

Our promise: if something isn’t quite right, we’ll listen with care and work together on a solution — because your trust and confidence mean everything to us.

At Ardor Organics, we pride ourselves on the quality of our work and the experience we provide. While we can’t offer absolute guarantees with chemical services, we do stand behind our craftsmanship and client care.

Complimentary Adjustments

If you’re not fully happy with your service, please contact us within 7 days of your appointment. We’ll invite you back for an adjustment if needed. Adjustments are complimentary only when:

• You followed our professional aftercare recommendations
• You’ve not altered your hair at home (with box dye, supermarket products, or other salon visits)
• You’ve kept to the recommended rebooking timeframe

Blow-Dry Policy

All cutting and colouring services include a professional blow-dry. This step is essential for checking balance, refining your cut, and revealing your true colour results.
If you choose to leave with wet hair, please understand this may void your eligibility for complimentary adjustments, as we cannot verify or refine the finished result on the day.

Aftercare Responsibility

We carefully prescribe aftercare to protect your investment. Using incompatible or non-professional products can cause colour fade, dryness, or breakage. If recommended products are not used, we cannot guarantee results or provide free adjustments.

Colour & Hair Health

Every head of hair is unique. Factors such as hard water, previous chemical history, medication, or lifestyle can affect results. Lightening processes (especially when going blonde) often require multiple sessions. Our team will always advise what is achievable, but some goals may not be possible in a single visit.

Forms & Consultations

Consultation forms and skin patch tests are designed to protect your safety and results. If these are incomplete, inaccurate, or declined, Ardor Organics cannot be held responsible for outcomes outside our control.

In a word — yes. The truth is, we can’t guarantee your colour or style if our aftercare recommendations aren’t followed at home.

Every head of hair is different, and all colour-treated hair needs proper care to keep it looking fresh. At your appointment, we’ll prescribe the right shampoo, conditioner, and weekly treatment for your hair. Depending on your lifestyle and hair type, we may also recommend extras like a heat protector (for the straightener addict), or a curl cream (for the curly girl).

This isn’t just “selling products” — it’s the key to protecting your investment. Using the wrong products is like washing a Bentley with dishwashing liquid — it will cause unnecessary damage. Over time, incompatible products can lead to colour fade, dryness, breakage, and even hair loss.

We’ve done the research for you, and we only stock products that align with our low-tox philosophy, are safe for your hair and scalp, and genuinely give you results. Think of them as your at-home insurance policy to keep your colour vibrant, your style long-lasting, and your hair as healthy as possible between visits.

At Ardor Organics, we believe in transparency, honesty, and open communication. That’s why we always provide a clear quote before starting your service — no surprises at the end, just peace of mind.

Please note that pricing can vary depending on the time, products, and techniques required to achieve your desired result. If your hair needs a little extra colour, product, or time than originally booked, we’ll always discuss this with you first so you feel fully informed and in control of your investment.

Our goal is for you to feel confident, cared for, and excited about the value of your experience with us.

At Ardor Organics, your appointment is so much more than a haircut or colour. Every price reflects the care, detail, and commitment we put into your experience:

• Low-tox, premium products that protect your health and our planet
  
• Highly trained stylists who invest in ongoing education
  
• Sustainability initiatives that ensure eco-friendly practices
  
• Comfort touches like organic teas, luxe treatments, and cozy extras
  
• Time and attention dedicated to creating results that last
• State-of-the-art technology, from booking reminders to colour measurement apps, designed to make your experience smarter and smoother.
  

We invest heavily in customer care and the small details that make your visit memorable. Choosing Ardor means you’re choosing a salon that puts your wellbeing, hair health, and the planet first — and we think that’s priceless.

At Ardor Organics, we believe in fairness and transparency. That’s why we use a smart colour management system called Vish. This technology precisely tracks the amount of colour mixed and used during your service, helping us give you the most accurate quote possible.

Because every head of hair is unique, sometimes a little extra colour may be needed once we begin. If that happens, your stylist will always let you know before proceeding, and your final bill may be adjusted accordingly.

What this means for you:

• 
  No guesswork – you only pay for the colour your hair actually needs.
  
• 
  Clear communication – your stylist will explain any changes as they happen.
  
• 
  Personalised results – your hair gets exactly what it needs to achieve the best outcome.
  

We want you to feel confident and cared for at every stage of your appointment, knowing that your quote is both fair and tailored to you.

At Ardor Organics, we’ve carefully chosen to work with two of the world’s leading low-tox colour systems: OWAY and Sophic. Both brands are high-performance, professional salon ranges that allow us to create beautiful results while staying true to our values of sustainability, scalp health, and minimising unnecessary chemicals.

These brands are not “one size fits all.” Each offers something unique, which means we can tailor your colour to suit your hair, your lifestyle, and your personal values. Whether it’s the biodynamic farming and green science behind OWAY or the fragrance-free, B-Corp certified formulas from Sophic, every choice we make is designed to balance performance with wellbeing.

By investing in these premium systems, we’re able to deliver luminous, lasting colour without compromising on your health or the planet.

Read below for descriptions on both ranges.

Sophic is an Australian innovation and one of the cleanest professional colour systems available today. Their formulas are completely fragrance-free and free from ammonia, PPD, resorcinol, and parabens, making them a perfect choice for clients with sensitivities or anyone wanting a truly low-tox colour journey.

Infused with Australian botanicals such as Bramble Wattle, Desert Lime, Quandong Fruit, and Tea Tree Oil, Sophic colour supports scalp health, conditions hair, and delivers vibrant, lasting results. As a certified B-Corp company, Sophic also demonstrates an uncompromising commitment to sustainability and ethical business practices.

With 52 intermixable shades, Sophic allows us to create endless bespoke colours while reducing waste and protecting both your health and the environment.

OWAY is an Italian brand pioneering the use of biodynamic and organic ingredients, grown on their own farms in harmony with the lunar cycle. They combine this with Green Science — using upcycled ingredients that would otherwise go to waste — to create high-performance colour and care products with maximum respect for the planet.

OWAY offers a variety of colour systems, including ammonia-free and PPD-free options, while all remain paraben-free, GMO-free, and cruelty-free. Their focus on scalp comfort, pure botanicals, and eco packaging (99% plastic-free, in glass and aluminium) makes them a true leader in sustainable beauty.

We also use OWAY throughout our salon basin and styling rituals, as well as their healing scalp treatments, which combine plant extracts, essential oils, and biodynamic actives to nurture scalp and hair health.

We’ve made our online booking system as simple and convenient as possible, so you can secure your appointment anytime. But we understand it can sometimes feel tricky—especially if you’re not sure which service to choose. Don’t worry, we’ve got you! If the wrong option is selected, your stylist will adjust it during your visit to reflect what your hair truly needs.

⚠️ A little note to keep in mind: If the incorrect service is booked, your stylist may not always have enough time to complete your full request. While we’ll always do our best to accommodate, we also need to respect the schedule of other clients. In some cases, this may mean adjusting your service on the day or rescheduling for another time to achieve your desired look.

To avoid any disappointment, we recommend rebooking before you leave your appointment. If you’re new to Ardor Organics, booking a New Client Consultation is the best way to ensure we allow the right amount of time and create a plan tailored perfectly for your hair.

We accept cash, eftpos and AfterPay. Cheques and American Express are not accepted. We do have a service charge when using eftpos.

You’ll notice a small $3.30 Sustainable Salon Fee on your service—this is our way of working together to make a difference. This “green fee” helps us divert up to 95% of waste from landfill, turning things like foil, hair, plastics, and even chemicals into reusable resources. By contributing, you're helping support these amazing recycling and repurposing programs, making your visit not only good for your hair, but great for the planet too.

Yes, we do have a small EFTPOS fee. As a small business, we’re hit with lots of different charges—including bank fees and the cost of running our amazing salon system that lets you book online, receive reminders, and enjoy a seamless experience from start to finish.

To keep offering the extra touches that make your visit special, we’ve made the decision to pass on this small bank fee—just like many businesses are now doing.

💳 Paying via cheque or savings (by inserting your card) only adds a 30c fee.

💳 Using tap & go/payWave is charged at 1.5%.

We truly appreciate your support—it helps us continue to deliver the thoughtful, high-quality service you deserve.

We’re lucky to have plenty of parking right at our doorstep, with options at both the front and back of the salon.

💡 Please note: Parking is now paid. To make things simple, we recommend downloading the EasyPark app before your visit.

• 
  Your first hour is free.
  
• 
  You can easily extend your time through the app while you’re relaxing in the salon.
  
• 
  Just search for your parking lot in the app and select your time.
  

📍 We’re on the corner of Main Street & The Parkway, right next to the barbers and near the traffic lights. Keep an eye out for our peach-coloured signage — you can’t miss us!

Our colour ranges are Natulique, OCS, Vegetalement Cataplasme and Pulp Riot.

We use and stock shampoos, treatments, conditioners and styling products by Vegetalement, Everescents, Inner Sense, OCS, Tabitha James Kraan, Clever Curl, and Monat, amongst others.

Ask us about what we reccommend for your hair. We have a huge range in our shop. Check out our online store!

Vegetalement Cataplasme is our plant based colour that is 100% toxic chemical free. Each colour is made from the highest quality plants and offers a beautiful shield to your hair while treating your scalp. These amazing plant powders have been used for centuries in India and around the world for its many properties such as bringing pigments to the hair, repairing the hair, and treating scalp issues such as dermatitis and hair loss.

This colour is suggested for those who
- simply cannot use oxidative colour any more
- are undergoing medical treatments
- are trying to get pregnant or undergoing fertility treatments
- are currently pregnant
- simply want to 100% eliminate chemicals in their life for whatever reason

We are able to change the tone of your natural hair colour, cover grey or go darker. This is not an option for those that like to change their colour regularly or for those that want to go lighter.

Unfortunately, there is no such professional oxidative colour or home box colour on the market that can be toxin free, as all oxidative colours need chemicals to achieve results when it comes to blonding and covering greys. As such, we are low tox, not no tox.

We do have chemical free, no tox, plant based colour, Cataplasme, for those who want to change the tone of their hair without going lighter, or who aren't looking for block coverage of greys, and more of a natural translucent coverage. We also have Kitoko which sits somewhere between the plant based option and oxidative colour. We also have No Limits Semi Permanent fashion colours that are chemical free and great for temporary, wash out colour over already lightened hair or naturally light hair. This colour lasts anywhere from three to thirty washes.

We have options for everyone, wherever they may be on their low tox journey and we are more than happy to guide you through the various options we have. It’s a very personal decision and we believe in giving the information to you to make the best decision for yourself. We stand behind every product we stock and Gemma does not stock anything she wouldn't and doesn’t use herself.

We believe we have the best of both worlds in our range, performance and lowest tox.

We offer refill options for some of our Everescents and CleverCurl shampoos and conditioners. You can receive a 10% off when bringing back your bottle to refill.

We are part of the Sustainable Salons Group, and through their nationwide program, we recycle 95% of our salon waste. All our foil, paper, plastic bottles from products, colour tubes, plastic packaging and even hair clippings and ponytails are put to use. You can also bring in your empty product bottles for us to recycle when you are done with them. We also compost our food waste ourselves. All our service include a $3 sustainable salon fee, which is your small little part in helping us to minimise our impact on the earth.

We use Sophic as our colour choice which is lowest tox with professional performance options. These colour are also 100% PPD, ammonia, paraben, resorcinol, and synthetic fragrance-free colour—because true luxury never compromises on health. Gemma has spent endless hours researching, trialling and testing products to find the balance between products that perform and products that are as low tox as possible.

We proudly use OWAY haircare in the salon—where nature meets science in every formula. Rooted in the principles of Agricosmetics®, OWAY harnesses the power of biodynamic agriculture, cultivating pure botanical extracts on their Ortofficina estate in harmony with the earth and its natural rhythms. Each professional formula is crafted with a conscious approach, embracing biodynamics, upcycled ingredients, herbal actives, and sustainable practices. It’s more than haircare—it’s a philosophy that aligns perfectly with our values of wellness, purity, and mindful beauty.

We also have Vegetalement Cataplasme Plant Based Colour that is completely chemical free and henna based, and Kitoko, which a happy medium between plant based colour and traditional oxidative colour.

There are pros and cons to all products and we pride ourselves on having options for everyone, wherever you may be on your low tox or no tox journey.

Yes, you can find these on our website or in salon.

Unfortunately we cannot give refunds on certain products due to health and safety.

In some cases, if the seal has not been broken we may be able to offer a refund.

If you are unhappy with a product we recommend you get in contact with the company directly so they can advise of the appropriate steps. We can offer refunds for change of mind on some ranges like jewellery or homewares within 7 days, if undamaged and packaging is unopened. Please contact us for more specific information to you.

We have a $9.95 shipping rate. Heavier items may incur an extra cost.

We typically send out the orders as soon as we get them, but due to Covid, there are sometimes delays that are out of our control.

Yes. In fact, we highly recommend this. This will save you on postage plus it is much better for our environment.

Please contact us and we will be able to solve this problem for you.

From time to time, our products are marked down. If you have purchased an item that is now on sale permanently within the last 14 days, we will gladly organise a one-time price adjustment. Please contact us via email for this.

Please note: we are unable to offer price adjustments for temporary promotions or discounts. Promotions and discounts cannot be applied retroactively to orders placed before the promotion started.